Organization change Mprise Agriware
A year ago, Mprise Agriware separated the service to current customers from the service (implementations) to new customers. The main reason was that the general feeling among customers was that Mprise Agriware was so busy with new implementations that the care for their current customers was overlooked. A new department was then set up, under Renger Reitsema’s charge, with a separate team of consultants to serve the existing customers. Now, a year later, it is our impression that this has indeed led to more attention for the installed client base. But a major disadvantage was also experienced. Consultants who were familiar with certain customers, because they had carried out the implementation, had to leave the further support to a colleague from the customer team. This did not always work efficiently, which was unpleasant for both the customer and our consultants.
For us, this was the reason for reversing the change made a year ago. We prefer to have one single team again that works for customers and is deployed for new implementations as well. We call that team the business unit Mprise Agriware. There are special safeguards built into the structure of our organization, so that the attention for the current customers remains as you were used to from us last year.
With the integration of both departments to the business unit Mprise Agriware, also the management structure was reorganized. The business unit has a two headed management: Ronald den Uil (responsible for sales) and Sander Paternotte (responsible for services). This means that Renger will reduce his tasks within the business unit. Within Mprise, Renger will be responsible for a newly established business unit that will perform BC/Powerplatform implementations outside the horticultural sector.
In 2020, the Customer Responsible Consultant was introduced. A regular face, someone who will visit regularly to work with you to align our software better with your process. We will continue this in 2021. Operationally, nothing will change for you. In 2021 our focus will be on further improving our services. We will do this by assigning account management to an assigned Business Consultant or to the Customer Responsible Consultant. Together with you, they will further discuss and optimize the developments in horticulture and the applicability of our software. This will give you one (and a more substantive) point of contact for all ongoing issues. For a number of specific customers, the first contact will be Ronald or Sander. Account management in its current form will therefore be discontinued. In the coming period of time, Ronald and Sander, together with Renger, will make sure you will get a smooth transition to your new contact person.
The establishment of a Competence Center will also be an important item. In the Agriware Competence Center, standard Agriware training courses will be developed for you. This will be a mix of classroom training and e-learning modules. We will inform you further about this in the near future.
