How do you get a team to work if not everyone was in favour of the new system? Or if teams from different departments or even countries need to be trained? In some cases, teaching people how to work with a system is considered too late. These are challenging circumstances, where it is nice to have an experienced trainer at your side to get a solid training off the ground in a short time.
Each stage within the product lifecycle requires its own approach. Just starting out with Microsoft Dynamics 365? Then the theme is Introduction & Onboarding. If the system has been in use for a number of years, then other themes come into play. Think of Data Culture, Cybersecurity, Compliance or for example Sustainability.