Empowering People & IT
Every moment in the Customer Journey requires a different approach. Deliver a customized sale to your customers, at the moment they need it with Microsoft Dynamics 365 Sales (formerly known as Dynamics CRM).
Every salesperson in the organization has access to the same data. Smart workflows in Dynamics 365 Sales provide tasks, reminders and suggestions.
Dynamics 365 Sales is part of the Dynamics 365 platform. This includes Marketing, Customer Service, but also Business Central. Because of this, there is a deep integration between these different applications.
In this way Marketing can easily maintain a grip on lead management, but Sales can also see, for example, which items have been in stock for too long. By dealing with this cleverly, you can keep your stocks low and your sales high.
Say goodbye to isolated islands and join forces. The data in Dynamics 365 Sales is captured in Dataverse. This is Microsoft's modern data storage that forms the center of various applications.
Sales thus effortlessly picks up data entered by marketing. If there is a lead that has reached a certain score, then it automatically goes to Sales. You can set it up so that they contact the lead within a certain period of time to guarantee continuity.
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Microsoft Dynamics 365 is a suite of business apps to increase productivity within your organization. The platform offers apps to connect various departments within the organization. This way you can follow your customer from lead to customer service.
