Microsoft Dynamics365 for Customer Services

Target group
Key users Dynamics CRM, Application Managers, Functional Consultants (and Developers)

Description
The Customer Service course guides you through the process of working with your customers in Microsoft Dynamics365 Customer Service APP, including resolution of customer complaints and service issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.

Prerequisites
Basic understanding of Customer Service processes within a business environment.

Content

• Introduction to Service Management
• Service cases
• Knowledge Base
• Queue Management 
• SLA’s
• Entitlements 
• Service Management Analysis
• Service Scheduling

For more information, please email academy@mprise.nl.