Course Dynamics AX2012 CRM

Microsoft code:
80421

Target group:
Implementation consultant and key users with domain specialization in CRM.

Description:
After this training the participant will be able to set up and process Microsoft Dynamics AX CRM. Besides, the participant will be in able to individually expand his or her knowledge with focus on this subject.

Prerequisites:
The level of the Microsoft Dynamics AX Introduction training (X12-INT).

Content:

Introduction in Microsoft Dynamics AX Sales Force Automation
Business relations and responsibilities
Contact persons, activities and outlook integration
Quotations
Campaigns
Document management
Leads and opportunities
Case management
Telemarketing
Document management and Mailing lists

Course duration:
1 day

Available course dates:
On request